November 2023 - January 2024
Konark Technologies | Hardware Support
- Assisted customers and office staff with computer, printer, and network issues like overheating, motherboard faults, HDD failures, USB/network adapter faults, improving satisfaction.
- Resolved printer jams, toner, and connection issues via preventive maintenance, reducing downtime.
- Fixed network issues like cable damage, wireless connectivity issues, router configs.
- Helped Industrial Training Institute(ITI) faculty with A/V setup, earning positive feedback.